Pulse Tickets
Helpdesk and customer portal in one.
Pulse Tickets is a helpdesk for teams that support customers. Tickets are linked to sites, people, devices and services. Email replies go to the right ticket automatically, and customers can raise and follow their own tickets in a portal.
Features
Set priority and severity, assign to a team or person, flag action required, and see the full history.
Link tickets to sites, contacts, affected users, equipment, applications, services and other tickets.
Customers get an email confirmation, and their replies are added to the right ticket.
Pulse Mail suggests new tickets from incoming support emails.
A New Ticket wizard for customers, with per-contact visibility of their own devices or all devices.
Sections and articles your customers and your team can search.
Find out how each ticket went once it is closed.
Look up devices by serial number, and show service status.